FREE SHIPPING WORLDWIDE WITH MINIMUM ORDER*

FAQ

How do I contact you?

Tell Us your feedback or Ask Us about our products by dropping us a message on the Contact Us page or email us at ohm@ohmfinity.com.

 

How do I place an order?

Shop at our online store, select your desired orders and add them into your shopping cart. Once you’re ready to make payment, follow the steps upon checkout.

 

Can I change or cancel an order?

Unfortunately, you cannot change or cancel an order after it’s been placed. However, you can initiate a return request once you have received your order.

 

How do I apply a discount or promo code?

If you have a discount or promo code, please enter the code into the required section during the checkout process, and the amount will be calculated accordingly.

 

What are my payment options?

We accept Visa, Master, PayPal and gift cards.

 

What currency will my order be made in?

All orders will be placed in Malaysian Ringgit.

 

What is the size guide for your products?

This is the general guide for most of our products. However, some styles may have their specific measurements which will be indicated on our product posts.

 
S
M
L
XL
Equivalent to
UK6-8
UK10-12
UK14
UK16
Equivalent to
US4-6
US8-10
US12
US14
Bust (cm) - circa
78-85
90-95
98-100
102-105
Hips (cm) - circa
85-95
98-102
104-108
110-115
 ** Please allow 1-3cm deviation, depending on the stretchability of fabric for the different styles.

 

Where do you ship to?

We ship worldwide! If your country is not in the shipping table below, please reach out to us at ohm@ohmfinity.com and we will work something out for you!

 

What are the shipping charges?

Ship to
Order Value
Shipping Charges
Malaysia (East & West)
Below RM150
RM8 per order
RM150 and above
FREE
Singapore
Below RM350
RM25 per order
RM350 and above
FREE
Hong Kong, Indonesia
Below RM350
RM30 per order
RM350 and above
FREE
Australia, Europe, United States
Below RM500
RM75 per order
RM500 and above
FREE

 

When will I receive my order?

Your order will be processed within 1 working day upon placement of the order on our website. You will receive an email confirmation of your successfully placed order, and another email notification when your order has been shipped.

For orders within Malaysia, you will generally receive your orders within 2-3 working days from the date of the shipment email notification. For orders outside Malaysia, it may take up to 5 working days or more, depending on the country's customs clearance, which is out of our control.

 

Will my parcel be charged customs and import charges?

All taxes, duties and customs fees are the responsibility of the recipient of the package. These charges vary widely from country to country, and OHMfinity has no control over the charges imposed. Hence, we are unable to advise on such charges, and we are unable to reimburse these charges.

 

What is your return policy & process?

1. Items received may only be returned for the following reasons:
    a) Incorrect order, size or color.

    b) Defective item.

2. Item to be returned must be in its original form, unworn, unwashed, or altered in any way, and its packaging with label is still intact.

3. A return request must be initiated within 3 days from receipt of your item, failing which the return may be deemed void. To initiate a return, send us an email at ohm@ohmfinity.com specifying your name, product name and reason for return.

4. In the email, please also specify which of the following options you prefer:

    a) A refund of the item price; or

    b) An exchange for the same item or another item of the exact same value, provided that the item is in stock. (Note: if the exchanged item is of a higher value, you will be required to top up the difference. But if the exchanged item is of a lower value, there will be no refund of the difference.)

5. If you had purchased a set (top and bottom), and you wish to return it due to the reasons stated above, you will have to return the full set. We are unable to process partial refund or exchange of part of the set.

6. Once you receive an email confirmation from us that your return request is successful, you must mail the Item to be returned to the address below within 3 days, and bear the required shipping charges.

OHMfinity Enterprise
64-1 Jalan Medang Kapas
Bukit Bandaraya, 59100 Kuala Lumpur
Malaysia